Customer Ordering Terms

1. Platform and selected store

RushTech POS provides the technology used to browse stores, place orders or booking requests, process status updates, and connect with payment services. The selected store is the seller or service provider responsible for its products, descriptions, prices, taxes, availability, preparation, fulfilment, delivery or pickup, invoices, cancellations, refunds, and customer support.

The store name and available contact information are displayed in the app or store page. Store-specific terms shown there form part of your order and apply in addition to these terms. Your statutory consumer rights are not excluded.

2. Prices, availability and order acceptance

• Prices, taxes, minimum order values, delivery/courier charges, discounts and payment options are shown before submission and are controlled by the selected store.
• Submitting an order is a request to purchase. An order may remain pending until the store or payment process confirms it.
• The store may reject an order where an item is unavailable, the address is outside its service area, payment is not completed, information is incorrect, or fulfilment is not reasonably possible.
• If a material pricing or availability error is discovered, the store should contact you before supplying a materially different item or amount.

3. Customer information

You must provide accurate name, contact, delivery, recipient and payment-reference information. Check the selected store, cart, quantity, address, pincode, delivery/pickup mode, charges and payment method before placing the order. Additional delivery cost or failed delivery caused by incorrect information may be handled by the store as permitted by law.

4. Payments

Available methods may include cash on delivery, manual UPI, or Razorpay. Online payment is processed using the selected store's configured payment account and the payment provider's terms. RushTech POS does not receive your UPI PIN, card PIN or CVV.

A payment attempt does not by itself confirm an order. If money is debited but confirmation fails, retain the payment reference and contact the selected store. Bank or payment-provider reversal timelines may apply.

5. Cancellation requests

The customer app does not currently guarantee self-service cancellation. Contact the selected store as soon as possible. A cancellation may no longer be possible after preparation, procurement, dispatch, a booked time slot, or performance of the service has begun.

A store must not impose an unfair or one-sided cancellation charge. Any charge or deduction must be disclosed, reasonable, and consistent with applicable law and the store-specific terms. If the store cancels or cannot fulfil a prepaid order, it is responsible for arranging the applicable refund.

6. Refunds, missing items and quality concerns

Contact the selected store promptly with the order number and relevant evidence if an order is not delivered, an item is missing, materially different, defective, damaged, unsafe, or otherwise not supplied as agreed. The store assesses the request under applicable consumer law and its disclosed policy.

Approved online-payment refunds should normally be returned through the applicable payment method or another lawful method agreed with you. Processing time depends on the store, Razorpay, banks and payment networks. Cash or manual-UPI refunds are handled directly by the store.

7. Pickup, local delivery and courier

• Preparation, pickup, delivery and courier times are estimates unless the store expressly guarantees a time.
• Local delivery eligibility and charges may depend on pincode, service area or distance.
• Courier partner, estimated delivery days, flat charges and instructions are supplied by the store where courier ordering is enabled.
• Delays may result from demand, traffic, weather, courier operations, incorrect addresses, recipient unavailability or events outside reasonable control.

8. Food, medicines, products and services

The selected store is responsible for product/service descriptions, ingredients, allergens, dietary claims, expiry information, licences, safety, quality and legal compliance. Tell the store about allergies or special requirements before ordering. Do not rely solely on photographs or general descriptions where health or safety is material.

9. Bookings

A booking submission may be a request until accepted by the store. The displayed cancellation window, advance-payment conditions and store-specific booking terms apply. If a paid booking is cancelled or rejected, the store is responsible for determining and processing the lawful refund.

10. Complaints and grievances

First contact the selected store using the details shown in the app or store page because it controls fulfilment and refunds. For a platform, privacy, payment-verification, or unresolved marketplace issue, contact the RushTech POS Proprietor / Grievance Contact:

Proprietor and Grievance Contact: Indrapal Singh Kohli, trading as RushTech POS
Location: Surat, Gujarat, India
Email: info@rushtechpos.com
Phone / WhatsApp: +91 94287 69913
Business verification partner: Where applicable and authorised, Haka Hospitality may support selected business verification, GST billing, and WhatsApp Business verification activities for RushTech POS.
Hours: Monday–Saturday, 10:00–19:00 IST

Include the store name, order or booking reference, date, issue and requested resolution. Nothing in these terms limits remedies available under the Consumer Protection Act, 2019 or other applicable law.

11. Privacy and other terms

Personal data is handled as described in the Privacy Policy. Platform account use is also governed by the Terms of Service. Where a store-specific term conflicts with mandatory law, mandatory law prevails.

RushTech POS may update these terms for legal, operational or product changes. The effective date above identifies the current version.